In decades of work in the luxury horology industry, the name of Pero Mamić has become a synonym for reliability, trust and quality. By developing its legacy, Mamić family continues to invest in business and strengthen its position as a leader in the luxury watch industry.
You were the first in Croatia to start working with luxury Swiss watch brands, and recently you have celebrated an impressive 39 years of partnership with Rolex. Can you tell us more about how you got started?
- I found my life calling as a child while playing with my father’s watches and becoming fascinated with the movements. After becoming a watchmaker, I opened my first shop in 1970 and in 1978 I was certified as one of only two Rolex servicers in the entire former Yugoslavia region. I had worked well with other prestigious brands such as Patek Phillipe, Vacheron Constantin, Longines, Baume & Mercier, Piaget, Certina and Cartier. However, at one point I decided to focus on Rolex and we have had a successful partnership ever since.
After several decades of partnership in the luxury watch industry, you have gained a reputation of one of the greatest experts in your profession. To what do you attribute such success?
- I do not improvise and I strive for perfection. We are a family business and I have been working with my sons and daughter for several years showing them the ropes. Soon we will be opening a new 300 m2 store in the centre of Zagreb, fully equipped in keeping with the highest standards.
What can tourists find in your store? What advice do you give to your customers when buying a watch?
- The value added tax refund of up to 17.9% brings in a large number of foreign customers. Our store has different watch brands, with emphasis on Rolex and Tudor watches, and a range of complementary accessories, such as stationery, leather goods and watch winders. A watch is something extremely personal; it is something we treasure our whole life, pass down from generation to generation. Buying a luxury watch is an emotional moment which you remember for the rest of your life and that is why we approach each customer individually.